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Unit 1 询问信（inquiry）和请求信（request） 询问信 Dear Jason, I hope you had a great vacation last week in Paris. I look forward to hearing about it when you get a chance. I plan to go to Paris with my wife next summer. Could you please let me know when the new version of your desktop publishing software will be released? We are eager to purchase the new version and are hoping it will be available soon. Thank you, Jason, and I look forward to hearing from you soon. Regards, Jeff Lee Purchasing Manager Electronic Publishing Inc. (501) 999-8800 写作步骤：

1. 问候（greet） 2. 询问近况（inquire about well-being） 3. 讲述需求（say what you need） 4. 讲述需求原因（say why you need it） 5. 感谢对方（并提供协助） （thank the reader and offer assistance） 6. 结尾（close） 词汇资料库 Prepare for/go on a client visit/a sales call Prepare for/go to/participate in a conference call Prepare for/attend/rehearse/go to/give/create a preparation Prepare for/attend/go to/participate in a meeting Create /write a report 惯用语资料库 情况 询问近况 讲述需求 惯用语 I hope (something) went well. How is/was (something)? Could you please (do something) by / before (time)? (Someone) am/are 例句 I hope your weekend went well. How is business? Could please send me the latest sales numbers by Friday? We are interested in 讲述需求原因 感谢对方并提供协助 interested in (doing something) and would like to know (something) by/before (time)? Would it be possible for you to (do something) by /before (time)? I would appreciate it if you could (do something) by / before (time)? (Someone) want(s) to (do something) (Someone) need(s) to (do something) (Someone) plant(s) to (do something) by / before (time) (Someone) would like to (do something) by / before (time) Thank you, (someone), and I look forward to hearing from you soon. Thanks, (someone). I appreciate (something). Thank you, (someone), and let me know if you need (something). buying your software and would like to know the following by Friday? Would it be possible for you to send me the sales report by Friday? I would appreciate it if you could send me the sales report by Friday? We want to purchase the software next month. I need the information to evaluate the software. We plan to buy the software by next week. I would like to send the report to the client before 5:00 PM. Thank you, John, and I look forward to hearing from you soon. Thanks, John. I appreciate your help. Thank you, John, and let me know if you need any further information. 问候语 针对只有一位读者的问候语 情况 问候语 正式书信 Dear Mr. (family name) Dear Mrs. (family name) 标准商用书信 Dear (first name) (first name) 非正式书信 (first name) Hi (first name) Hello (first name) 例句 针对 2 位以上读者的问候语 情况 问候语 例句 正式书信 Dear Mr. (family name) and Mrs. (family name) 标准商用书信 非正式书信 Dear Messers (family name) and (family name) Dear Mses (family name) and (family name) Dear (first name) and (first name) Dear Everyone Dear Colleagues Dear Team Members 在用“Dear Mr./Mrs.”时，记得要用对方的姓或全名：

Dear Mr. Robert Tolmasoff Dear Mr. Tolmasoff 单数 Mr. Mrs. Miss Ms. 特殊情行的问候语 情况 未知的读者 推荐信或公开信 复数 Messers Mesdames Misses Mses or Mss 问候语 Dear Sir/Madam Dear (title) To Whom It May Concern 例句 应避免的问候语：

Dear Both, Dear Sirs, Dear Ladies and Gentlemen, Dears, Dear Boss 正确使用问候语的 4 个技巧：

1. 在问候语之后，记得使用逗号或冒号，冒号会比逗号更正式； 2. 在问候语中， 除了“and” ， 每一个词的首字母都要大写； 3. 在不同的情况下使用不同的问候语； 4. 在当前的商业书信中， “dear”的使用频率已大幅降低，愈来愈常见的是直 接使用对方的名。

结尾词 情况 正式书信 标准商用书信 非正式书信 结尾词 Sincerely yours Yours truly Best regards Regards Sincerely Cheers Ciao No closing 正确使用结尾词的 3 个技巧：

1. 在结尾词之后，一定要使用逗号； 2. 只有第一个字的前缀要大写； 3. 不同情况使用不同结尾词。

请求信 Frank, I am a senior auditor from corporate headquarters in Seattle. Could you please send the following information by Friday? I need the information to prepare for the audit next week. 1. Open account balance statement 2. List of all suppliers 3. Payroll breakdown by department Thank you, Frank, and I look forward to meeting you next week. Regards, Lynn Washburn Senior Auditor, Supercompany 206-209-5571 对不熟悉的人写请求信的步骤：

1. 问候 2. 表明自己身份（say who you are） （用于之前没有联系过的人） 3. 简述自己公司（describe what your company does） （用于第一次写信给对方） 4. 陈述请求（state what you need） 5. 需求期限（say when you need it） 6. 感谢对方（并提供协助） （thank the reader and offer assistance） 7. 结尾 词汇资料库 Manufacture/produce: mobile phones, computers, storage drives, consumer goods, clothes Provide/offer: marketing services, software solutions, management training, consulting services, investment advice, shipping services, health insurance Design: software solutions, mobile phones, computers, storage drives, clothes 惯用语资料库 情况 表明自己身份 惯用语 I am (title) from (company) I am (company’s title) I am (title) from (location) 例句 I am an account director from Supercompany I am Supercompany’s account director. I am an account director from the Singapore office. We specialize in publishing e-books. We are a leader in publishing e-books. Electronic Book Ltd. provides e-books publishing services to writers. 简述自己公司 (Someone) specializes in (doing something). (Someone) is/are a leader in (doing something) (Someone) provides (type of service) to (type of client) 注意：

一般 e-mail 的发件人一栏和签名档，都会出现姓名，故在表明自己身份时，记得 要加上职位。

如果你身在知名的大公司，可以省去“简述自己的公司”这一部分。

避免过多缩写和首字母缩写。 Unit 2 确认信（acknowledgement） Dear Mr. Hollins, I am the training manager for Real People, a temporary placement agency located in Shanghai, China. We are the leader in temporary placement services in Shanghai. We are looking for a consulting company to help us become more efficient. Could you send us your latest brochure detailing your company’s services by Monday, so we can decide which consulting company is best for us? Thank you, Mr. Hollins, and if you have any questions, please do not hesitate to contact me. Regards, Jason Wang Human Resources Manager, Real People 33F 128 Xinhai Road, Shanghai, China Acknowledgement Dear Mr. Wang, Thank you for requesting information about our consulting services. The brochure is not yet available. It should be available next week. When the brochure is complete, we will send a copy to your address in Shanghai. In the meantime, if you would like to learn more about what we do and what our clients say about our service, we recommend you visit our website at . Thank you again, Mr. Wang, and if you have any questions, please do not hesitate to call or write. My contact information is listed in my signature below. Best regards, Jim Wu Senior Manager, XYZ Consulting (504)321-8789 写确认信的步骤：

1. 问候 2. 表达谢意（thank the writer for inquiries and orders） 3. 陈述情况（state the situation） 4. 讲述未来工作（say what will happen） 5. 6. 7. 8. 给予替代建议（give suggestions for alternatives） 提供协助（offer assistance） 讲述联系方式（say how you can be contacted） 结尾 词汇资料库 Use our website/the new version/the online guide/the old software/last year ’s forecast/another disk drive Visit our website/our retail store Order/purchase the new version/ the old software/ another disk drive Read our website/the user agreement/the online guide/last year ’s forecast Purchase the new version/ Download the new version/ the user agreement/ the old software/last year ’s forecast 惯用语资料库 情况 表达谢意 惯用语 Thank you for (something) Thank you for (doing something) 例句 Thank you for your inquiry. Thank you for ordering the latest version of our design software. Thank you for requesting information about our consulting service. The new catalog is not yet available. It should be ready by March 15. The data you requested will be ready on March 15. The new catalog will be available on March 15. We are out of stock of Concise Writing by Robert. We should receive another shipment on March 15. I am working on the report you requested. I am working on your request. When the book is available, we will send it Thank you (something) 陈述情况 for requesting (Something) is not yet available/complete/finished/ready. It should be completed/available/finished/ready (time). (Something) you requested will be ready (time). (Something) will be available (time). We are out of stock of (something). We should receive another shipment (time). I am working on (something) you requested. I am (doing something). 讲述未来工作 When (something) is completed /available/finished/ready, (someone) will (do something). You should receive (something) (time). You should receive (something) by (time). (Something) should be completed /available/finished/ready (time). I hope to complete/finish (something) by/before (time). 给予替代建议 In the meantime, if you would like to (do something), we recommend you (do something). If you need (something) immediately, you might consider (doing something). In the meantime, you might consider (doing something). 提供协助 Thank you again, (someone), and if you have any questions, please do not hesitate to call or write. Thank you again, (someone), and if you have any questions/feedback about (something), please feel free to (do something). If you need (something), please let me know. If (someone) can be of further assistance, please let (someone) know. Let (someone) know if (someone) can be of further help. My contact information is listed 讲述联系方式 to your address in Shanghai. You should receive the book on March 18. You should receive the report by Friday. The new sales presentation should be completed by June 18. I hope to finish the report by Friday. In the meantime, if you would like to learn more about what we do and what our clients say about our service, we recommend you visit our website at . . If you need the book immediately, you might consider downloading an e-book. In the meantime, you might consider using the old sales presentation. Thank you again, Sam, and if you have any questions, please do not hesitate to call or write. Thank you again, Mr. Wang, and if you have any questions about the shipment, please feel free to contact me. If you need any help, please let me know. If I can be of further assistance, please let me know. Let me know if I can be of further help. My contact information (somewhere). is listed below. I can be reached at the number I can be reached at the listed (somewhere). number listed in my signature. 注意：提供协助时，如果是“顾客” ，用 If you have any questions…;如果是“熟 人”时，用 If you need…/if I can…/Let me know… 技巧：

使用主动语态 被动语态 The information was found on the Internet. The order is being processed. A presentation will be given by our staff. The proposal has been sent to the client. The product has been promised to be delivered on Friday. The book can be used to find the answers. The report was received yesterday. 主动语态 We found the information on the Internet. We are processing the order. Our staff will give a presentation. John has sent the proposal to the client. The supplier has promised to deliver the production on Friday. You can use the book to find the answers. We received the report yesterday. 使用被动语态的动机：

1. 避免指责某人时。

2. 做该动作的人未知时。

3. 做该动作的人并不重要时。

4. 书写研究、学术或科学报告时。 Unit 3 催询信（reminder） Dear Sir/Madam: I am the purchasing manager for Electronic Books Ltd. We write and publish e-books. We are looking for a company to host our new website and would like to know the following information by Wednesday. We plan to select a company to host our website by the end of next week. 1. Pricing for web hosting 2. Pricing for web design 3. References from other clients 4. Examples of web design work Thank you, and should you have any questions, please do not hesitate to contact me. Best regards, Phillip Hsieh Purchasing Manager Electronic Books Ltd. 02-8745-4567(询问信) Dear Sir/Madam: On Thursday, June 2, I sent an inquiry about your company’s web design and hosting services. Please find my original e-mail attached for your reference. As of today, I have not received a reply. Could you please send the requested information by Friday afternoon? We plan to select a company to design and host our new website next week. Thank you, and if there is any way I can be of assistance, please let me know. Best regards, Phillip Hsieh Purchasing Manager Electronic Books Ltd. 02-8745-4567 注意：各种催询的情况，可以用不同的惯用语：

提及附件（Attached please find…） 、提供最新信息（As of now…） 、再次询问并 订下日期（Please send…, Would it be possible …）等。 写催询新步骤：

1. 问候 2. 解释背景资料（explain the background） 3. 提及附件（refer to an attachment） 4. 提供最新信息（provide an update） 5. 再次询问并订下新信息（restate your question with a new deadline） 6. 陈述需要询问项目的原因（state why the requested item is needed） 7. 感谢对方并提供协助（thank and offer assistance） 8. 结尾 词汇资料库 Send the sales forecast/the client’s request/the purchase order/the order status/the recruitment plan Create the sales forecast/ the purchase order/the training program/ the recruitment plan Set up the conference hall/ the training program/the client meeting Implement the recruitment plan/ the training program Approve the sales forecast/the client’s request/the purchase order /the recruitment plan 惯用语资料库 情况 解释背景资料 惯用语 On (date), I sent you (something). On (date), I requested (something). On (date), I asked for (something). On (date), I asked you to (do something). Attached please find my original message of (date). For your convenience, I have attached (something). Please find attached (something) for your reference. 提及附件 提供最新消息 As of now, I have not received (something). I do not remember receiving (something). I cannot find record of 例句 On Monday, I sent you a request for the sales report. On May 12, I requested the sales report. On Monday, I asked for the sales report. On March 5, I asked you to find three new training companies. Attached please find my original message of March 13. For your convenience, I have attached my original request. Please find attached my original e-mail for your reference. As of now, I have not received the report. I do not remember receiving the report. I cannot find record of 再次询问并订下日期 receiving (something). Could you please send (something) by/before (time)? Please send (something) by/before (time)? (Someone) really need(s) (something) by/before (time)? Would it be possible for you to (do something) by/before (time)? I need (something) to (do something). (Someone) need(s) (something) for (something). (Someone) has requested (something). Thank you, (someone), if there is any way I can be of assistance, please let me know. Thank you, (someone), and if you need any help, please let me know. Thank you for your assistance, (someone), and if you have any questions, let me know. Thank you, (someone). Your assistance on this matter is greatly appreciated. 陈述需要询问项目的原 因 感谢对方并提供协助 receiving the report. Could you please send the sales report by Friday afternoon? Please send the sales report by Friday afternoon? I really need the sales report by Friday afternoon? Would it be possible for you to send the sales report by Friday afternoon? I need the report to prepare a presentation. Our general manger needs the report for a presentation. Our client has requested the report. Thank you, Mark, if there is any way I can be of assistance, please let me know. Thank you, Mark, and if you need any help, please let me know. Thank you for your assistance, Mark, and if you have any questions, let me know. Thank you, Mark. Your assistance on this matter is greatly appreciated. 邮件技巧 用动词取代弱名词 -ation 结尾的名词 弱 They did not tell an explanation of their decision. Our customers have been 强 They did not explain their decision. Our customers have -ment 结尾的名词 -ion 结尾的名词 have+名词 give + 名词 make + 名词 be+ 名词 giving us a lot of encouragement to move forward with the new product. We need to make sure the allocation of the training money is correct. They had an investigation into why the plane crashed. We need to give a recommendation soon. They made a payment last week. We are in agreement on the contract terms. encouraged us to move forward with the new product. We need to allocate the training money correctly. They investigated why the plane crashed. We need to recommend something soon. They paid last week. We agree to the contract terms. Unit 4 回复询问信和请求信（Replying to Inquiry and Request） 对 unit 2 的询问信的回复 Dear Mr.Wang, Thank you for your inquiring about our consulting services. Please find attached the brochure you requested. It detailed our consulting services, what our clients say about us, and our pricing. I would be happy to arrange a meeting with you to discuss our consulting services in more detail and answer any questions you may have. Thank you, Mr. Wang, and please do not hesitate to contact me if you need any additional information. I can be contacted at the number listed in my signature below. Best regards, Jim Wu Senior Manager, XYZ Consulting (504)321-8789 写回复信的步骤：

1. 问候 2. 回复近况（respond to well being inquiry） 3. 感谢询问（thank the writer for the inquiry） 4. 回答询问（answer the inquiry） 5. 讲诉可以提供的服务（say what can be done next） 6. 感谢对方并提供协助（thank the writer and offer assistance） 7. 讲诉联系方式（say how you can be contacted） 8. 结尾 回复 unit 1 中的请求信 Dear Lynn, Please find attached the open account balance statement(往来账户余额对账单) and the list of suppliers. The payroll breakdown(分类) by department will not be available until Monday morning. As soon as I receive it, I will send it to you. Let me know if you need anything else. Regards, Frank Tsai General Manager, Sumercompany Taiwan +866(02)5765-7897 写回复信的步骤：

1.问候 2.陈述已完成的请求（state what you have done to fulfill the request） 3.陈述无法完成的项目（deal with unavailable items） 4.提供更多协助（offer further assistance） 5.表达期待（provide a forwarding looking statement） 6.结尾 邮件技巧 对于冗长的词组或惯用语，可以加以简化，甚至只用一个词替代。

冗长的 精简的 The project is difficult in nature. The project is difficult. We will move to a new office in the near We will move to a new office soon. future. All of a sudden the client left us for a The client suddenly left us a for competitor. competitor. 以下是商用书信中常见的例子：

冗长的 精简的 In the vicinity of near On a daily basis daily At this point in time now In the event that if In spite of the fact despite Unit 5 开会邀请函——同事（Making Appointment with Colleagues） Dear Sally, Would it be possible for us to meet on Tuesday at 2:00 PM in my office to discuss next year ’s budget? The meeting should last about one hour. Please bring your latest division forecast and this year ’s budget. Thank you, Sally, and I look forward to discussing the budget with you on Tuesday. Regards, Kim Wang Finance Manager, Creative Design 02-3888-2765 写邀请函步骤：

1. 问候 2. 解释邀约目的（explain you would like to meet） 3. 讲述会议时间长度（say how long the meeting should last） 4. 告知准备材料（tell the reader what to prepare） 5. 感谢对方（thank the reader） 6. 结尾 Dear Sally, I would like to arrange a meeting with you to discuss next year ’s budget. The meeting should take about one hour. I am available at any of the following times: Monday, 3:00 PM Tuesday, 10:00 AM Thursday, 1:00 PM Please let me know which time is best for you. For the meeting, please prepare your latest division forecast and this year ’s budget. Thank you, Sally, and please let me know if you have any questions. Regards, Kim Wang Finance Manager, Creative Design 02-3888-2765 写开会邀请函步骤：

1.问候 2.解释邀约目的（explain you would like to meet） 3.讲述会议时间长度（say how long the meeting should last） 4.陈述你的时间（state when you are available） 5.请对方选择时间（ask the reader to choose a time） 6.告知准备材料（tell the reader what to prepare） 7. 感谢对方（thank the reader） 8. 结尾 使用列表的技巧 惯用语：

(Something) is/are listed below: (Something) is/are as follows: Please see the following (something): 电邮技巧：

避免陈腔滥调 陈腔滥调的句子 Let’s find a win-win situation. Comparing apples to oranges. Don’t put all your eggs in one basket. Don’t burn your bridges. Rome was not built in a day. Pick the low hanging fruit. 一般口语表达方式 Find a way both sides can benefit. You are not comparing the same thing. Don’t focus on or invest everything in one place. Do not do or say anything that will prevent you from keeping a relationship. Good things take time to build. Do the easy things first. Unit 6 开会邀请函——客户（Making Appointment with Clients） Dear Pennie, I was hoping we could meet at your office to review our business. Also, I would like to introduce our plans for next year and our new products. I am available on Tuesday, October 25 at 3:00 PM and Wednesday, October 26 at 10:00 AM. I expect the meeting will take about one hour. Please let me know which day and time is best for you. Thank you, Pennie, and I look forward to hearing from you soon. Regards, Claire Wu Sales Director Advanced Micro Solutions (777) 662-8970 写邀请客户开会信的步骤：

1. 问候 2. 邀约（ask for the meeting） 3. 会议细节（go into more detail about the meeting） 4. 自己可配合时间（say when you are available） 5. 解释会议时间长度（explain how long the meeting should last） 6. 请对方选择时间（ask the reader to select a time） 7. 感谢对方 8. 结尾 Dear Mike, I will be in Seattle visiting another client and would like to arrange a meeting with you. I was hoping we could discuss business for next year and introduce you our new products. The meeting should take about one hour. I am available on Tuesday, October 25 and Wednesday, October 26. Please let me know which day and time is best for you. Thank you, Mike, and I look forward to seeing you soon. Regards, Claire Wu Sales Director Advanced Micro Solutions (777) 662-8970 写邀请客户开会信的步骤：

1.问候 2.邀约（ask for the meeting） 3.会议细节（go into more detail about the meeting） 4. 解释会议时间长度（explain how long the meeting should last） 5.可选时间（state when you are available） 6.请对方选择时间（ask the reader to select a time） 7.感谢对方 8.结尾 邮件技巧：

避免使用行话 Unit 7 回复会议请求信 （Responding to Meeting Requests） Kim, Tuesday at 2:00 PM is fine. Let me know if there is anything else I need to prepare. Thank you, Kim. Regards, Sally Wu Sales Director, Creative Company 78(45)7865-3589 步骤：

1. 问候 2. 接收邀约（accept the appointment） 3. 询问要准备的资料（ask about preparations） 4. 感谢对方 5. 结尾 Kim, Unfortunately I am not available at 2:00 PM on Tuesday. How about Thursday at 10:00 AM instead? Thank you, Kim. Sally Wu Sales Director, Creative Company 78(45)7865-3589 步骤：

1.问候 2.陈述无法参加（state you cannot attend） 3.提供其他时间（offer an alternative time） 4.感谢对方 5.结尾 Kim, Unfortunately this is not a good time for me to discuss the budget. I am currently working on performance reviews(业绩审查). It would be better if we could meet in a few weeks. That way I would be able to give the budget my full attention. Thank you for your understanding. Regards, Sally Wu Sales Director, Creative Company 78(45)7865-3589 步骤：

1.问候 2.陈述无法参加（state you cannot attend） 3.解释无法参加原因（explain why you do not want to attend） 4.提供其他时间（offer an alternative time） 5.讲述延迟的好处（show the benefit of the delay） 6.感谢对方（thank the reader for their understanding） 7.结尾 电邮技巧：

删除赘字 修改前 He is exactly the sort of employee we need. We mainly focus on the premium market. By and large, the trade show was a success. We are somewhat satisfied with their service. We are extremely delighted with this year ’s financial results. We are essentially the market leader. 常见赘字：

Any type basically individual 赘字 Sort of mainly By and large somewhat extremely 修改后 He is exactly the employee we need. We focus on the premium market. The trade show was a success. We are satisfied with their service. We are delighted with this year ’s financial results. We are the market leader. essentially totally really very definitely actually specific particular quite severely that kind of generally in general each just like experiencing currently Unit 8 更改会议时间信（Changing Appointments） Dear Matt, Earlier we had agreed to meet on Thursday at 3:00 PM to discuss next year ’s budget. Unfortunately, I have to give a presentation in Singapore at that time. Could you please reschedule our meeting to Monday at 1:00 PM ? Thank you, Matt, and I appreciate your understanding. Regards, Regina Huang Marketing Director New Wave Pharmaceuticals 步骤：

1.问候 2.陈述先前计划（state your previous plans） 3.陈述无法参加原因（state you cannot attend） 4.要求更改时间（ask to reschedule the appointment） 5.感谢对方（thank the reader） 6.结尾 邮件技巧：

使用较短、较简单的词 修改前 The training session will commence on June 1. Call the client to mitigate damage to our relationship. We have a new paradigm for product development. Please do not reproduce this book. 转换 Commence: start, begin Mitigate: ease, reduce 修改后 Paradigm: model Reproduce: copy Unit 9 跟催信 （Follow up letter） Dear Janice, Thank you for taking the time to meet with me on Tuesday to discuss the training program. For your reference, I have attached my notes from the meeting as a pdf file. 1. Increase the training hours for each session from 24 to 48 2. Add an additional conflict resolution training class I will follow up with you by phone next week to see if you have any additional questions. Thank you, Janice, and I look forward to seeing you again soon. Regards, John Snow Regional Training Director, Far East Training 6871-0987 步骤：

1.问候 2.感谢对方参与会议（thank the reader for the meeting） 3.讲述附加文档（say you have attached your notes） 4.总结会议结果（summarize what happened during the meeting） 5.陈述后续行动（state what you will do next） 6.感谢对方 7.结尾 Dear Vincent, I would like to follow up with you on the proposal I sent on March 15. If you have any questions about the proposal, please do not hesitate to contact me. I can be reached at the number listed in my signature below. Thank you, Vincent, and I look forward to hearing from you soon. Regards, Sasha Jennings, Sales Director Career Coaching (578)9212-7878 步骤：

1.问候 2.讲述写信原因（say why you are writing） 3.提供协助（offer assistance） 4.讲述联系方式（say how you can be contacted） 5.感谢对方 6.结尾 电邮技巧 删除多余的词 Do you want my opinion? Let me refer to my notes. Please find enclosed our final proposal. We could have avoided the problem with planning. There is an ATM in the building. Large Cooperate Please kindly use either please or kindly but not both recession unanimous meeting Teleconferencing Unit 10 自动回复邮件 （Out of Office Auto Reply） 不在办公室时 Thank you for your message. I will be out of the office on a business trip from January 15-22 with limited access to e-mail. For urgent issues, please contact Jane Lee at jane @ finelogistics. Com or 02-2781-9898. When I return on January 23, I will respond to all messages. Thank you, and I am sorry for any inconvenience caused. Regards, Virgina Wang Sales Director Fine Logistics (02)2781-9888 步骤：

1.感谢对方来信（thank the writer for the message） 2.陈述不在办公室（state you are out of the office） 3.告知代理人（give contact instructions） 4.陈述回复时间（state when you will reply） 5.感谢对方体谅不便（thank the reader and apologize for inconvenience） 6.结尾 在度假时的自动回复 You have reached the inbox of Beverly King at Delta Pharmaceuticals. Our offices are closed for the Thanksgiving holiday. We will resume operations on Monday, November 26. When I return to the office on Monday, November 26, I will reply to all messages. Thank you, and I apologize for any inconvenience. Regards, Berverly King Senior Researcher, Delta Pharmaceuticals 610-876-9762 步骤：

1.感谢对方来信（thank the writer for the message） 2.陈述公司放假（state the office is closed for a holiday） 3.告知公司上班日期（inform the writer when operations will resume） 4.陈述回复时间（state when you will reply） 5.感谢对方体谅不便（thank the reader and apologize for inconvenience） 6.结尾 电邮技巧 修改不必要的子句 在商用书信中应避免子句的用法。

The client, who we are negotiating a new contract, is in the office. 修改：The client we are negotiating a new contract with is in the office. The new software program that we bought last month has been installed on all computers. 修改：The new software program we bought last month has been installed on all computers. The software which will be selected as the best solution by the IT department will be installed next month. 修改：The IT department will select and install the best solution next month. The product, which was released last month, has several quality defects. 修改：The product released last month has several quality defects. Our general manager, who was recently promoted, will attend the meeting. 修改：Our recently promoted general manager will attend the meeting. The candidate who has the best qualifications for the position will have an interview next week. 修改：The best qualified candidate for the position will have an interview next week. The division with the most profit will get a bonus. 修改：The most profitable division will get a bonus. The managing director will choose the employee who had the best performance for a bonus. 修改：The managing director will choose the best performing employee for a bonus. Unit 11 邀请信 （Invitation） Dear Mr. Tsai, On behalf of Mr. Lee-Ting Wang, Chair of the Asian Leadership Forum, it is a pleasure to invite you to speak at the Asian Leadership Forum on April 18 in Shanghai, China. The Asian Leadership Forum will discuss leadership research and how to become a successful leader. The chair of the forum, Mr. Wang, recommended you to give a presentation about your research on leadership in different cultures. Please let us know if you can accept the invitation and if you require any special travel arrangements. If you need further details about the forum or the presentation, please do not hesitate to contact me. I can be reached at the number listed in my signature below. Thank you, Mr. Tsai, and we look forward to hearing from you soon. Sincerely, Ron Kim Vice Chair, Asian Leadership Forum 089-987-6754 38F Suite 115 No. 15Daewoo Blvd. Seoul, South Korea 步骤：

1. 问候 2. 邀请（make the invitation） 3. 讲解细节（detail the event） 4. 讨论更多细节（describe more about the event） 5. 邀请对方接受邀请（ask the reader to accept the invitation） 6. 提供协助 7. 讲述联系方式 8. 感谢对方 9. 结尾 接受邀请 Dear Mr. Kim, Thank you for your invitation. I would be delighted to speak at the Asian Leadership Forum in Shanghai, China, on April 18. For my presentation, I will need a projector and a microphone. I plan to speak about the recent research on leadership and its impact on Asia. Please let me know if you have any concerns about the topic of my presentation. If you need any further information, please contact me at your convenience. My contact information is listed in my signature below. Regards, Albert Tsai Professor of Management Far Eastern University 822-6789-5632 步骤：

1. 问候 2. 感谢邀请 3. 接受邀请 4. 陈述请求（state what you need） 5. 陈述你的作法（describe what you will do） 6. 确认计划 7. 提供协助 8. 讲述联系方式 9. 结尾 拒绝邀请 Dear Mr. Kim, Thank you for your invitation to speak at the Asian Leadership Forum. Unfortunately, I will be unable to attend the forum due to a prior commitment. In my place, you might consider Rebecca Uchida, Associate Professor of Management at the University of Tokyo. Professor Uchida had presented at many forums in the past, and I have found her to be quite knowledgeable. Thank you again, Mr. Kim, for your invitation and I hope that we can work together in the future. Sincerely, Albert Tsai Professor of Management Far Eastern University 822-6789-5632 步骤 1. 问候 2. 感谢邀请 3. 拒绝邀请 4. 建议解决方法（suggest alternatives） 5. 陈述建议原因（state why you think it is a good alternative） 6. 感谢对方（thank the writer and offer to work together in the future） 7. 结尾 电邮技巧 删除不必要的介词 1. 句末的介词 where will the meeting be held？ 2. 介词和前后的字有相同的意思 please finish the report by tomorrow. 3. 当介词 of 位于两个名词之间 the budget of the marketing department 4. The marketing department’s budget Unit 12 求职信 （Resume Cover Letter） Dear Sir/Madam: Please find attached my resume in response to your advertisement “sales manager” in the Daily News on August 12. From my resume you will find an experienced sales professional with over six years experience as a sales manager. In addition to my sales experience, I am also fluent in English and Japanese and have excellent computer skills. With my combination of skills and experience, I think I would make an excellent addition at Direct Consumer Marketing. I would be happy to meet with you to discuss my skills and qualifications and what I could do to increase sales at Direct Consumer Marketing. Please feel free to contact me either by e-mail or at the number listed on my resume. Thank you, and I look forward to hearing from you soon. Regards, Kevin Wang 步骤 1. 问候 2. 陈述写信原因 3. 自我介绍资历和技能（introduce your qualifications and skills） 4. 详述经验和资历 5. 讲述自己的适任性（say how you would be a good candidate） 6. 提议当面洽谈（offer to discuss your qualifications in person） 7. 讲述联系方式 8. 感谢对方 9. 结尾 Dear Sir/Madam: Please find attached my resume in response to your advertisement “sales manager” in the Daily News on August 12. By looking at my resume you will find a candidate who is: Experienced sales professional with over six years experience as a sales manager Fluent in English and Japanese Excellent computer skills I would be happy to meet with you to discuss my skills and qualifications and what I could do to increase sales at Direct Consumer Marketing. With my combination of skills and experience, I think I would make an excellent addition at Direct Consumer Marketing. Please feel free to contact me either by e-mail or at the number listed on my resume. Thank you, and I appreciate your consideration. Best regards, Kevin Wang 电邮技巧 修改 it is 和 there be 修改前 There are five employees accounting department. 修改后 in the We have five employees in the accounting department. The accounting department has five employees. It is important for us to finish the project We must finish the project on time. on time. There is an important meeting tomorrow. We have an important meeting tomorrow. There is a hurricane approaching the A hurricane is approaching the island. island. Unit 13 辞职信 （Resignation） Ron, Effective September 1, I wish to resign my position as training manager. At this time, I wish to move on to pursue other opportunities. I have enjoyed working with you and appreciate the opportunities I have had at Advanced Digital. Please let me know how I can assist with the transition once my replacement has been identified. Regards, Robert Lee 步骤 1. 问候 2. 陈述离职（state you are resigning） 3. 解释离职原因 4. 表达感谢 5. 协助过渡期（offer to help with the transition） 6. 结尾 Dear Michelle, Please accept my resignation as marketing manger effective September 13. It has been a pleasure working with you and everyone at Creative Solutions over the past five years. I feel I have learned a lot and we have been able to overcome many challenges together. However, at this time, I wish to move on to pursue other opportunities. In the future, I will be starting a private consulting business to help business develop market strategies. Once a replacement for my position has been identified, please let me know how I can assist with the transition. I would like to thank you, Michelle, for the opportunity to work at Creative Solutions. I wish you and everyone else at Creative Solutions the best in the future. Sincerely, Philip Wang 电邮技巧 使用简短的句子 出现以下情形时，可以考虑改变句子：

1. 句中出现分号 2. 句中超过两个逗号 3. 在标准页面句子超过两行 4. 句中有“which，with，that…”等引导的子句 如果句子过长 1. 找出句子主语 2. 把主语移到句首 3. 认清主语在句中的作用，并尽量把动词移近主语 4. 删除不必要的词句。

每个句子只设定一个大意。 

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